Covid-19 Information for
Narrowboat Hire & Holidays
We hope you are all well and have note been impacted too badly by COVID 19. We’re fine at our end and were excited to re-open the business in July 20. To that end, we were pleased to announce that we successively applied for the “We’re Good To Go Industry Standard”, who, in partnership with the Tourist Organisation of Great Britain and Northern Ireland, examined Cafwin Cruises to check that we had put all the correct procedures in place to ensure the safety of our guests and staff ready for Arthur Owl hosting holidays once more.
Clearly COVID 19 has impacted on our business massively and we believe it will continue to do so for the remainder of this season and next. We’ve gave a lot of thought as to how we will protect our guests and our cleaning team when we are allowed to re-open and we’ve had to make some tough decisions to ensure that everyone will be as safe as possible when on board Arthur Owl.
To this end we have decided that, when we re-open, we will not conduct back-to-back handovers for the foreseeable future (and that means next year too) unless an antidote to COVID 19 has been found, developed and administered. We wish to allow 72 hours from the return of Arthur Owl from a holiday before commencing any clean. This will protect our team and also the next guests who arrive at the boat. By allowing a week between handovers, we will be able to ensure that we have the maximum time available to ensure that the clean, which was already top notch, is up to ‘COVID 19 preventative standard’ and we will be following the cleaning protocols that have been prepared for self-catering and short-term let properties by the Professional Association of Self-Caterers UK, the Association of Scotland’s Self-Caterers (ASSC), Premier Cottages Ltd and Air B&B. In other words, we will be treating the boat as you would any holiday cottage or hotel room. For interest, here are the cleaning guidelines that we will be following, but ours will expand to include the disinfecting of the exterior of Arthur Owl as well as the interior:,
We’ve also produced an internal Hand-Over Video that guests will be asked to watch prior to their arrival and refer to once on board. That way we will not all be squashed up together as we show you how to operate the shower, tv, cooker, dishwasher etc, etc. With the interior hand-over dealt with by video, we will then only have to worry about teaching guests how to operate Arthur Owl on the water and that will all be done externally. Disinfected Face Shield’s will be provided for guests during the handover, unless they arrive with their own face-masks (which would be preferred) and we will also be wearing protective clothing and a face shield. Disposable gloves and extra disinfecting equipment will also be provided for guests to use on arrival for their holiday, particularly for use when operating locks.
The week’s gap between guests will mean that our business will be running at 50% of its usual holiday capacity. So, sadly there will be fewer holidays to be had. If you book a holiday and then Government advice is that we either continue or re-instate lock-down, we hope you will work with us to find you another suitable holiday date, but if one can-not be found, we promise you a no quibbles refund of any monies paid.
I hope that everything we’ve said makes sense. If you’ve got any questions at all about our policy, please don’t hesitate to contact Catherine as she will happily answer any query you may have.
Warmest regards and stay safe one and all.